Privacy Policy

Who we are (data controller)

The data controller is Growlinee, an AI automation agency. Our main site is growlinee.com and the demo environment is ai.growlinee.com.

What data we collect

• Contact details (name, email, phone, role).
• Company info (company name, website, interest in services).
• Website technical data (IP, browser, device, page visits).
• Demo environment inputs and activity logs.
• Cookies and analytics (if used).
• Call recording and summaries if the client has explicitly consented.
• Email metadata and technical logs (e.g., send/open signals).
• Customer product catalog data if shared for the service.
• Conversation content if the client uses the shopping assistant/product recommender.

How we use data

• To deliver the service and run automated flows.
• To respond to inquiries and manage communication.
• To run pilots and measure results.
• For analytics, quality, and security.
• To develop the product and services.

Legal bases

• Performance of a contract (service delivery and agreements).
• Legitimate interest (service security, quality, analytics).
• Consent (e.g., call recording, marketing communication).
• Legal obligation (as required by law).

Data sharing

We share data only with service providers necessary to deliver the service, such as Google (Workspace, Gmail, Sheets, Apps Script) and, if needed, OpenAI. Other third parties are used only when necessary. We do not sell or rent personal data.

International transfers

If we use service providers outside the European Economic Area, we apply appropriate safeguards (e.g., standard contractual clauses).

Retention periods

• Contact data: up to 24 months after last activity or the end of the contract.
• Service logs and analytics: usually up to 24 months.
• Pilot data: up to 12 months unless otherwise agreed.
• Call recordings: short term, usually up to 6 months unless the client requests otherwise.

Security measures

We use access controls, role-based access, logging, and encrypted connections. Access is minimal and strictly need-to-know.

Cookies and analytics

We may use cookies and analytics to improve the service. Users can restrict cookies in their browser settings.

Data subject rights

• Right to access data and receive a copy.
• Right to rectify data.
• Right to erase data (when possible and lawful).
• Right to object and restrict processing.
• Right to data portability.
• Right to lodge a complaint with the Data Protection Inspectorate.

Children's privacy

Our service is not intended for children and we do not knowingly collect children’s data.

Call recordings and summaries

Call recording occurs only with the consent of the parties. The purpose of recordings is quality assurance and follow-up automation.

Use of content for model training

We use shopping assistant conversations and customer catalog data only to provide the service. We do not use your content to train models.

Changes to this policy

If we make material changes to this policy, we will notify you in a reasonable way (e.g., via the website or email).

Contact for privacy questions

Email: growlinee@gmail.com